Refund Policy

At TOP HAT TECH SOLUTIONS PRIVATE LIMITED, we strive to provide our customers with the best products and services. However, if you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and our obligations.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

The request for a refund must be made within 30 days of the purchase date.
The product must be unused and in the same condition that you received it.
The product must be in its original packaging.
Proof of purchase (receipt or order number) must be provided.

2. Non-Refundable Items

The following items are non-refundable:

Downloadable software products.
Gift cards.
Products purchased on sale or with a discount.
Services that have already been delivered or completed.

3. Process for Refunds

To initiate a refund, please follow these steps:

Contact our customer support team at gaming-battle@proton.me with your order details and reason for the refund request.
Our support team will review your request and, if eligible, provide instructions for returning the product.
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

4. Approved Refunds

If your refund is approved:

A credit will be applied to your original method of payment within 7-10 business days.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

5. Late or Missing Refunds

If you haven’t received a refund within the expected time frame:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at gaming-battle@proton.me.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at gaming-battle@proton.me.

7. Contact Information

For any questions or concerns regarding this refund policy, please contact us at:

Email: gaming-battle@proton.me
Thank you for shopping with TOP HAT TECH SOLUTIONS PRIVATE LIMITED.

By placing an order with us, you agree to the terms of this refund policy. We reserve the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page.